Privacy Policy
1. Who we are
Pollyana Academy Ltd ("Pollyana Academy", "we", "us") provides two services: The Summer Thinking Space, a live one-to-one maths programme delivered by Pollyana Banerji Patel; and Held to Think, an online maths companion that a child works on with a parent alongside. We are the data controller for the personal information described here.
2. Who this policy is for
Our services are bought and managed by a parent or legal guardian, who must be aged 18 or over and have authority to act for the child. The child works on Held to Think but does not hold an account. We design for children's privacy in line with the ICO Children's Code.
3. The information we collect
- Parent account: name, contact details, age and authority confirmation, and billing information.
- Child profile: a first name or nickname, school year, stage and exam board.
- Intake: your goal for your child, preferred rhythm, and any accessibility or pacing preferences you choose to set.
- The details you type to help us: after you join, we ask you to tell us the details that will help us tailor the course content to your child, in a few short prompts, in your own words. There is no file to upload. We ask you to keep to learning information and to leave out medical, health or third-party details.
- Your child's work: the answers and steps your child types into Held to Think, and a record of what they met and steadied.
We do not ask you for special-category information, such as details about a child's health, SEN or diagnosis. Because the boxes are free text, if you do choose to share something of that kind, we treat it with the strongest care and only with your explicit consent.
4. Why we use it, and our lawful basis
We use this information to set up the account, shape and deliver the programme, keep your child safe, take payment, and support you. Our intended lawful basis is your explicit consent as the parent or guardian, with an appropriate condition for any special-category data, set purpose by purpose.
5. How long we keep it, and how we delete it
We store your child's data systematically while the service is being delivered. When your child completes the course or the work, our system identifies data that is no longer needed, and a member of our team approves its deletion. Nothing is permanently deleted without that human approval. Once approved, deletion removes the data from our active systems, our backups and our logs.
6. What we do not do
We do not sell, share or use your family's data for advertising. We do not use your family's data to train or improve our product by default; any such use would require your separate, explicit consent. We do not profile children for marketing. We do not capture your child's voice or video. We do not diagnose, and we do not give medical, therapeutic or emergency advice.
7. Who can see it
Your child's information is seen only by you, by your child (their own work), and by Pollyana and a small number of approved reviewers for quality and safety. Pollyana may access your child's material to teach it live with your child; this access is recorded. We do not give access to any other third parties, beyond the trusted service providers that help us run the platform securely under contract.
8. Keeping children safe
If anything you share, or anything in your child's work, suggests a risk of harm, we pause normal processing and a member of our team reviews it personally. We will be in touch calmly, and we do not provide emergency advice through the product. Safeguarding decisions are made by our Designated Safeguarding Lead.
9. Your rights
You can ask to see, correct, export or delete your child's data at any time. When you ask us to delete, we delete fully, including from backups and logs. You can also withdraw consent. To exercise any of these, contact p.banerji@pollyana-academy.com. You have the right to complain to the Information Commissioner's Office.
10. Security and where your data is held
We protect your data with encryption in transit and at rest, least-privilege access, and access logging. We hold data in the United Kingdom; any processing outside the UK would be identified and protected appropriately.
11. Payments
Payments are handled by a trusted payment provider. Card details are processed by that provider and are not stored by us. The seller of record is shown at checkout.
12. Changes to this policy
We will update this policy as the service develops. The current version and date are shown at the top.
13. Contact
Pollyana Academy Ltd, 124 City Road, London EC1V 2NX. Email: p.banerji@pollyana-academy.com.